MY 11 Terms & Conditions – The Complete Guide for Malaysian Members

To register and use MY 11's services, you must meet all of the following eligibility requirements. MY 11 reserves the right to request proof of compliance with these requirements at any time.

The full eligibility requirements are as follows:

• Aged 18 or above at the time of registration
• A Malaysian citizen or legal resident
• Hold an active Malaysian phone number for OTP verification
• Hold a valid Malaysian bank account or eWallet registered in your own name
• Not enrolled in any active self-exclusion programme
• Has never had an account closed by MY 11 for a prior violation

During registration, you must provide accurate, truthful, and up-to-date information. The name you register must match the name on your identification document (MyKad / Passport), as MY 11 may require identity verification before processing your first withdrawal.

MY 11 supports a wide range of popular payment methods in Malaysia. All deposits are processed securely through certified and encrypted payment gateways.

• The maximum daily deposit is RM 50,000 for standard accounts and can be increased for MY 11 VIP members
• All deposits must be made from an account/eWallet in your own name — third-party deposits are not accepted
• MY 11 is not responsible for any delays caused by banks or eWallet providers
• Failed deposits will be returned within 1–3 business days to the original source

MY 11 is committed to processing withdrawals promptly and efficiently. However, certain conditions must be met before a withdrawal request can be approved.

• The minimum withdrawal is RM 50 and the maximum is RM 100,000 per day (may differ for VIP members).
• Identity verification (KYC) must be completed before your first withdrawal – you may be required to upload a photo of your MyKad and a selfie
• Any applicable bonus rollover requirements must be fulfilled before bonus funds can be withdrawn
• Original deposited funds (excluding bonuses) may be withdrawn at any time with no rollover requirements
• Withdrawals may only be made to an account/eWallet in your own name — matching the deposit method used
• MY 11 reserves the right to request supporting documents for withdrawal requests exceeding RM 10,000

MY 11 offers a variety of bonuses and promotions to its members. Each bonus is subject to specific conditions that should be read carefully before claiming.

General terms applicable to all MY 11 bonuses:

• Each bonus may only be claimed once per account unless otherwise stated
• The applicable rollover requirement must be met before any winnings derived from a bonus can be withdrawn
• MY 11 bonus rollover is calculated on the bonus amount only, at a rate of 25x (unless stated otherwise for specific promotions)
• Slots wagers count 100% towards rollover; Live Casino counts 100%; poker counts 75%; Sports Betting and e-sports count 50%; blackjack counts 25%; roulette counts 10%
• Unused bonuses or unfulfilled rollovers will automatically expire at the end of the validity period.
• MY 11 reserves the right to void a bonus if abuse or arbitrage attempts are suspected
• Advertised promotions are subject to change or withdrawal without prior notice

Every game category on MY 11 — from Live Casino, slots, poker, and blackjack to live Sports Betting — has its own specific rules and conditions that apply. These rules are displayed within the platform as you play.

• Game results generated by MY 11's RNG (Random Number Generator) are final and binding, unless a clear technical error has occurred.
• For live sports betting (in-play matches), all confirmed bets are final and cannot be cancelled unless otherwise stated.
• In the event of a technical error during gameplay, MY 11 reserves the right to void the affected round or wager and refund the original stake
• Placing bets using insider information not available to the general public is strictly prohibited
• For poker games, MY 11 operates an active collusion detection system — any collusion between players is a violation that will result in account closure
• The minimum and maximum bet limits for each game are displayed within the game interface and may vary based on the member's VIP level.

MY 11 expects all members to conduct themselves responsibly, respectfully, and in full compliance with all established rules. Unacceptable behaviour will result in appropriate action being taken.

The following are PROHIBITED on MY 11:

• Using bots, automated software, or scripts to play or interact with the platform
• Any form of hacking, cyberattack, or attempt to exploit system vulnerabilities
• Threatening or abusive behaviour directed at MY 11 customer support staff
• Spreading false information or making defamatory statements about MY 11 on public platforms
• Using a MY 11 account for money laundering or any other illegal activities
• Sharing your account with others or allowing another person to use your account

A MY 11 account may be closed or suspended either at the member's own request or at MY 11's discretion under certain circumstances.

Closure at member's request: You may request account closure at any time by contacting MY 11 customer support. Any eligible balance will be transferred to your original payment method within 3–5 business days, subject to the completion of any outstanding rollover requirements.

Suspension or closure by MY 11: MY 11 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any section of these Terms & Conditions
• Suspected or confirmed fraud, bonus abuse, or illegal activity
• Providing false information during registration or the KYC process
• Use of a payment method belonging to another person
• Accounts inactive for more than 12 consecutive months (remaining balance will be communicated prior to closure)

MY 11 shall not be held liable for any loss or damage arising from the following situations:

• Service disruptions caused by scheduled or emergency system maintenance
• Delays or failures caused by third parties such as payment gateway providers or telecommunication networks
• Losses arising from unauthorised use of your account where you have failed to keep your password confidential
• Unsatisfactory betting outcomes – all confirmed wagers are final
• Losses arising from your failure to read or understand the game rules before playing

Under no circumstances shall MY 11's maximum liability to any member exceed the total net deposits made by that member in the 30 days preceding the claim.

MY 11 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time without prior consent from members. We are, however, committed to communicating any material changes transparently.

• Material changes will be communicated to members via their registered email at least 7 days before taking effect
• In-platform notifications on MY 11 will be displayed for a minimum of 14 days for any significant amendments
• The latest version of the Terms & Conditions is always accessible on this page with a clearly indicated update date
• Continued use of the MY 11 platform after the effective date of any amendment constitutes full acceptance of the updated terms
• If you do not agree with any amendment, you may choose to close your account before the effective date