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Member Safety Is Our Top Priority

MY 11 Responsible Gaming – A Safe Guide for Malaysian Members

My 11 believes gambling should remain a form of entertainment — not a burden. We provide a wide range of tools, resources, and support to ensure every member in Malaysia can enjoy our platform responsibly, safely, and with full control.

View Self-Control Tools Test Yourself

Healthy Gaming Benchmarks

Monthly Budget Estimate0%
Scheduled Gaming Rate0%
Players Using Deposit Limits0%
Customer Support Satisfaction Rate0%
Members Using Self-Exclusion0%

* MY 11 internal statistics based on 2026 member survey. Figures reflect targeted healthy practices.

What Is Responsible Gaming at my 11?

Not just a slogan – this is a genuine commitment built into every aspect of the MY 11 platform

When we talk about responsible gaming, it doesn't mean we want to stop you from having a good time. Playing slots, betting on a weekend Malaysia Super League match, sitting at the poker table, or watching a live game while placing a wager — these are all legitimate and enjoyable forms of entertainment when done the right way.

Problems arise when that entertainment starts turning into stress. When someone begins betting not for fun, but to try to recover losses. When money meant for utility bills or the family's livelihood ends up being spent on the platform. When gaming starts interfering with sleep, work, or relationships. This is what my 11 is committed to helping prevent.

My 11 provides a comprehensive suite of tools and resources responsible gaming that you can use to stay in control. These tools are available free of charge in your account settings and can be activated at any time – no need to feel embarrassed or hesitant. Many MY 11 members use deposit limits or time reminders not because they have a problem, but because they're smart and responsible about managing their hobby.

MY 11's Commitment to responsible gaming means we are prepared to forgo short-term profit for the long-term wellbeing of our members. A member who is emotionally and financially healthy, betting within limits they set themselves, is a member who will stay with MY 11 for the long haul. That's the kind of business we want to build.

MY 11 Self-Control Tools – Free for All Members

Activate any of these tools in your account settings – instantly, no questions asked, no judgment

Daily / Weekly / Monthly Deposit Limit
Set a deposit limit you're comfortable with over a period of your choosing. Limits can be reduced immediately, but increasing a limit requires a 7-day reflection period – giving you time to reconsider before raising it.
Effective immediately
Loss Limit
Set the maximum amount you're willing to lose within a given period. Once this limit is reached, your account will be automatically blocked from placing any new bets until the limit period resets.
Automatic protection
Play Time Reminders
Set a reminder to pop up after a duration of your choice — for example, after 1 or 2 hours of play. This notification prompts you to take a short break, stretch, and reflect on whether you want to continue playing.
Self-Configurable
Temporary Self-Exclusion
Feeling like you need a break from the platform? Activate a self-break for a duration of your choice — from 24 hours up to 30 days. Your account will be fully blocked from logging in and all promotional communications will be stopped. No questions asked.
24 hours – 30 days
Permanent Self-Exclusion
If you decide to stop playing permanently, my 11 will close your account for good. Any eligible balance will be returned to you. This decision is final and cannot be reversed — it is the highest level of protection we offer.
Final & permanent
Monthly Activity Report
my 11 sends a monthly activity summary to members who have enabled this feature — including total deposits, total wagers, net wins/losses, and time spent on the platform. This information helps you make an honest self-assessment each month.
Sent monthly

Warning Signs to Watch Out For

Problem gambling rarely appears overnight. It typically develops gradually. Recognise the signs early

Betting to "chase" losses. This is known as "chasing losses" — and it's one of the clearest signs that something isn't right. Losses in betting are a risk you have to accept, not a problem that can be solved with more betting.
Using essential funds to bet. Using money meant for bills, rent, food, or family needs to deposit into MY 11 is a serious warning sign that needs to be addressed right away.
Disrupted sleep or obsessive thoughts about betting. If you find yourself unable to sleep because you're thinking about the next match or game, it's a sign that betting has gone beyond entertainment.
Hiding betting activity from family. If you feel the need to lie or hide how much you've wagered from your partner, parents, or friends, that's a sign that you already know something is wrong.
Betting to escape problems or negative feelings. Using betting as a way to escape work stress, relationship problems, or the pressures of everyday life is an early sign of a serious dependency.
Needing to bet larger amounts to feel the same excitement. Like a tolerance to substances, if you find that smaller bets no longer give you the same "rush" and you keep needing to raise the stakes, this is a sign of dependency.
⚠️
If You Recognise Yourself in Any of the Signs Above
Don't panic, and don't feel ashamed. Problem gambling can happen to anyone – it's not a sign of weakness. What matters is taking that first step to get help. MY 11 is here to support you, not to judge you.

Immediate Steps You Can Take

1
Activate Self-Exclusion
Log in to MY 11 and activate temporary self-exclusion under Account Settings. Your account will be blocked immediately.
2
Contact my 11 Support
Email support@my11.click or reach us via live chat. Our team is trained and ready to help, without judgment.
3
Talk to Someone You Trust
Sharing with a partner, parent, or close friend can lighten the burden and help you stay committed to taking a break.
4
Get Professional Support
my 11 encourages you to seek support from a professional counsellor or a suitable assistance organisation in Malaysia.

Self-Assessment – Are You Playing Responsibly?

Answer these quick questions honestly to get a clearer picture of your gaming habits.

1Have you ever bet more than you planned in a single session?
2Have you ever bet with money that was meant for other essentials (bills, food, etc.)?
3Have you ever tried to chase your losses by continuing to bet after a big loss?
4Has a family member or friend ever expressed concern about your betting habits?
5Do you feel stressed or anxious when you're unable to bet?
Your Playing Habits Look Healthy
Based on your answers, it looks like you're enjoying MY 11 in a responsible way. Keep setting your deposit limits and play budget. Check in from time to time to make sure you stay in control.
There Are Several Warning Signs to Watch Out For
Your answers indicate some patterns that may be worth paying attention to. Consider activating a deposit limit or loss limit in your MY 11 account settings. If you feel you need to talk to someone, the MY 11 support team is ready to help – reach us via live chat.
You May Need Immediate Support
Your answers indicate some serious warning signs. We strongly encourage you to activate the Self-Break feature in your my 11 account right now, and consider speaking with a professional. Remember — asking for help is a sign of strength, not weakness. Contact my 11 support at support@my11.click.

My 11 Deposit Limits – Default Rates & Maximum Limits

All my 11 members have default deposit limits that can be adjusted to suit your needs.

Default Deposit Limit Schedule
Daily Deposit Limit (Default)
RM 1,000
Weekly Deposit Limit (Default)
RM 5,000
Monthly Deposit Limit (Default)
RM 15,000
Daily Loss Limit (Default)
RM 2,000
Weekly Loss Limit (Default)
RM 8,000
Minimum Deposit
RM 10
Remember
These are default values. You may set lower limits based on your personal budget. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day reflection period.

How to Set Limits & Self-Control Tools on my 11

Simple process – takes less than 5 minutes to do on your own

Go to MY 11 login page and enter your ID and password. Make sure you're using a secure device and a trusted internet connection. If you're on a shared device, remember to log out when you're done.

Click the profile icon in the top-right corner of the my 11 platform, select "Account Settings", then look for the tab or section labelled "Responsible Gaming" or "Self-Control". All self-control tools are gathered here for your convenience.

Choose from the available options: Deposit Limit, Loss Limit, Time Reminder, Temporary Self-Exclusion, or Permanent Self-Exclusion. Each option includes a clear explanation of how it works before you activate it.

Enter the amount or duration you prefer. For deposit and loss limits, enter the value in MYR (RM). my 11 will require confirmation before the limit takes effect. Limit reductions take effect immediately.

MY 11 will send a confirmation email to your registered address once a limit or control has been successfully activated. Keep this email for your records. If you don't receive it within 5 minutes, check your spam folder or contact customer support.

If you have any difficulty setting limits, or would like to discuss the options available to you, the my 11 support team is ready to help via live chat or email at support@my11.click. All communications are strictly confidential and will not affect your account status.

My 11's Responsible Gaming Principles

A quick guide to enjoying the MY 11 platform in a healthy and fun way, every time

💰
Set a Budget Before You Play
Decide how much you're comfortable spending on entertainment before you log in — just like setting a budget for a night out. Only deposit up to that limit.
🎮
Treat It as Entertainment, Not Income
No system guarantees a win. Betting on a Malaysia Super League match or playing slots is meant for entertainment — think of it like going to the cinema. Don't expect it to be a steady source of income.
⏰
Don't Play for Too Long Without a Break
Set a MY 11 session time reminder to prompt yourself to take a break every 1–2 hours. Stepping away helps you make clearer decisions and avoid playing on emotion.
🚫
Don't Play When You're Emotionally Unstable
Betting when you're angry, frustrated, stressed, or under the influence of alcohol is a recipe for losses. MY 11 is always here — wait until you're in a clear headspace to make better decisions.
📊
Review Your Activity Report Every Month
Use MY 11's monthly activity report to get a clear overview of your playing habits. Numbers don't lie – they help you spot patterns you might not notice while you're in the moment.
🤝
Ask for Help Without Shame
If something feels off, don't wait until things get worse. Reach out to my 11 support or a professional counsellor. Seeking help early is a sign of maturity and courage.

FAQ – MY 11 Responsible Gaming

Answers to the most frequently asked questions by MY 11 members

For temporary self-exclusion, you may request an early cancellation, but MY 11 enforces a mandatory 48-hour reflection period after the request is submitted before your account is reactivated. This is to ensure your decision is made with a clear head, not on impulse. For permanent self-exclusion, the decision is final and cannot be reversed.

No. Setting a deposit limit will not affect your eligibility for any MY 11 bonuses or promotions. You remain eligible for all offers based on the deposits you make within your set limit. In fact, MY 11 encourages the use of self-control tools and will not discriminate against members who use them.

Your account balance is safe throughout your self-exclusion period. You won't be able to place bets or make new deposits during this time, but your funds will remain untouched. Once the self-exclusion period ends and your account is reactivated, your balance will be exactly as you left it. If you need access to your funds during self-exclusion for emergency reasons, please contact MY 11 support.

MY 11 uses an internal monitoring system that detects patterns such as sudden spikes in deposits, unusually long play sessions, repeated deposit attempts after all limits have been reached, and clear loss-chasing behaviour. When these patterns are detected, the MY 11 team may reach out to the member personally to offer support and information about self-control tools.

The minimum age requirement on my 11 is 18. During registration, you will be required to verify your age. my 11 also conducts a KYC (identity verification) process that requires a copy of your MyKad or Passport before your first withdrawal is processed — this helps us ensure all members are verified individuals aged 18 and above. Any account suspected of belonging to a minor will be blocked immediately.
Play for Fun, Play Responsibly

Join MY 11 and Enjoy the Entertainment
Responsibly

MY 11 is here for your entertainment – with all the self-control tools you need available free in your account. Register today with a deposit as low as RM 10 via TnG or DuitNow.

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18+ Only · Free self-control tools · Bet responsibly

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