MY 11 Privacy Policy – Personal Data Protection for Malaysian Members

MY 11 collects several categories of information to enable us to provide you with a secure, personalised, and high-quality service. We only collect what is strictly necessary.

In addition to information you provide directly, MY 11 also collects data automatically when you use our platform. This includes server log data, session cookies, platform usage analytics, and general location information based on your IP address. All automatic data collection is aimed at improving security and user experience — not to track your personal activities outside of the MY 11 platform.

My 11 uses collected information only for legitimate and specific purposes. We do not process your data for any other purpose not stated here without obtaining your consent first.

• Service provision: Managing your account, processing deposits and withdrawals via eWallet and FPX, and enabling you to play slots, live casino, poker, blackjack, and bet on sports and e-sports.
• Identity verification (KYC): Verifying that you meet the minimum age requirement of 18 years and confirming your identity before processing your first withdrawal, in accordance with legal requirements.
• Security & fraud prevention: To detect and prevent suspicious activity such as duplicate account usage, bots, bonus abuse, money laundering, and hacking attempts.
• Service communications: Sending important notifications related to your account, platform updates, security information, and responses to customer support enquiries.
• Experience personalisation: Personalising content, game recommendations, and promotional offers based on your preferences and playing habits — such as suggesting Malaysia Super League matches if you frequently bet on local football.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and reaching out to members who may need support, in line with MY 11's commitment to responsible gaming.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including Malaysia's PDPA 2010 and prescribed financial reporting requirements.

MY 11 does not sell, rent, or trade member personal information to any party for commercial purposes. However, there are limited situations where we may need to share information with certain parties:

• Trusted service providers: We share necessary data with technical service providers (such as hosting providers, Malaysian payment gateways including DuitNow and TnG, and gaming software providers) that help us operate the platform. All such providers are bound by strict data protection agreements.
• Legal requirements: MY 11 may be required to disclose information to Malaysian authorities where mandated by law, court order, or a legitimate official investigation.
• Fraud prevention: In cases involving serious fraud, money laundering, or security threats, we may share relevant information with law enforcement bodies or fraud prevention agencies.
• With your consent: In any other situation requiring data sharing beyond the scope above, MY 11 will obtain your explicit consent beforehand.

My 11 does not share member data with third-party companies for targeted advertising, commercial profiling, or any form of data analysis unrelated to the operation of our platform.

MY 11 invests seriously in security infrastructure to ensure your personal data is protected at every stage — whether in transit, during processing, or at rest.

• Encryption of data in transit: 256-bit SSL/TLS encryption protects all communications between your device and MY 11's servers
• Stored data encryption: Sensitive information such as passwords is stored in hashed form that cannot be decrypted, using the bcrypt algorithm
• Tiered access controls: Only specific my 11 staff who require access to carry out their duties may view member data, with an audit log maintained for every access
• 24/7 security monitoring: An automated threat detection system monitors for suspicious activity around the clock
• Regular security audits: MY 11 conducts regular penetration testing and security audits carried out by independent third parties
• Two-factor authentication (2FA): Available and encouraged for all MY 11 members to add an extra layer of account protection

MY 11 uses cookies and similar tracking technologies to enhance platform functionality, understand how members use our services, and ensure the security of your login session.

You can manage cookie settings through your browser preferences. Please note, however, that disabling essential cookies may affect the functionality of the MY 11 platform, including your ability to log in and place bets.

Under Malaysia's Personal Data Protection Act 2010 and MY 11's commitment to transparency, you have the following rights regarding your personal data:

My 11 does not retain your personal data for longer than necessary for the purpose it was collected, or beyond the period prescribed by applicable Malaysian law.

• Active account data: Retained for the duration your account is active and for 5 years following account closure, to meet Malaysian financial audit legal requirements
• Financial transaction records: Retained for 7 years in accordance with Malaysian accounting and tax legal requirements
• Support communication logs: Retained for 2 years for quality assurance and dispute resolution purposes
• Anonymised data analytics: May be retained indefinitely as it can no longer be linked back to any individual
• KYC documents: Retained for 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act 2001

Once the defined retention period has expired, MY 11 will securely delete or anonymise your data using methods that ensure it cannot be recovered.

My 11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Where material amendments are made, we will notify you via:

• Prominent notice on the MY 11 platform homepage for a minimum of 30 days
• Direct email to your registered address at least 14 days before the changes take effect
• An in-account notification will be sent when you next log in after any changes are made

The "Updated" date at the top of this document will always reflect the date of the latest version. We encourage you to review this Privacy Policy periodically to stay informed about how MY 11 protects your information.

Any enquiries, concerns, or complaints relating to privacy may be submitted to us at support@my11.click with the subject line "Privacy Complaint". MY 11 is committed to investigating and responding to every privacy complaint within 7 business days.